Payment Policy


This Payment Policy describes how payments are collected and processed for purchases made on the Cleo & Carter website.

When You Are Charged

Your payment method is charged at the time your order is placed.

Orders are not shipped until full payment has been successfully received and verified.

Payment Methods We Accept

We offer secure checkout through the following payment options:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Please note that all payment transactions are processed through secure third-party providers such as PayPal, Apple, Google, and Shopify Inc..

All payment information is encrypted and handled securely by these processors.
We do not store full credit or debit card numbers on our servers.

Declined or Failed Payments

If a payment fails or is declined:

  • Your order will not be processed

  • You may be prompted to try a different payment method

  • If we detect a mismatch between the billing name/address and the cardholder information, we may request additional verification before fulfilling the order

We reserve the right to cancel any order if payment cannot be authenticated.

Security & Fraud Screening

To protect our customers, all orders are screened for signs of unauthorized or fraudulent activity.

If an order is flagged, we may:

  • Request additional identity or payment verification

  • Cancel the order and refund the payment

  • Restrict future orders if fraudulent activity is confirmed

These measures help ensure the security of both our customers and our business.