Privacy Policy
Last updated: August 20, 2025
Cleo & Carter operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Cleo & Carter is powered by Shopify Inc., which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted by applicable law:
Contact details
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Name
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Address
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Billing address
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Shipping address
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Phone number
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Email address
Financial information
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Credit card or debit card details
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Financial account information
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Transaction details
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Payment confirmations
Account information
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Username
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Password
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Security questions
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Preferences and settings
Transaction information
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Items viewed
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Items added to cart or wishlist
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Purchases, returns or exchanges
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Transaction history
Communications with us
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Messages sent to customer support
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Feedback or other communications
Device information
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Device type
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Browser information
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IP address
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Network connection
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Unique identifiers
Usage information
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Interaction with the Services
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Website navigation behavior
Personal Information Sources
We may collect personal information from:
Directly from you
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When you create an account
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Place an order
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Contact us
Automatically
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Through cookies and tracking technologies
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Through your device when visiting the website
Service providers
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Technology providers working on our behalf
Partners or third parties
How We Use Your Personal Information
Provide, Tailor, and Improve the Services
We use your personal information to:
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Process payments
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Fulfill orders
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Manage accounts
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Arrange shipping
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Process returns and exchanges
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Provide product recommendations
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Improve the shopping experience
Marketing and Advertising
We may use your personal information to:
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Send promotional emails
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Show advertisements based on your browsing or purchase history
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Promote products or services
Security and Fraud Prevention
We use personal information to:
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Protect accounts
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Detect fraud
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Maintain secure transactions
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Investigate suspicious activity
Communicating with You
We use your information to:
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Provide customer support
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Respond to inquiries
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Send order updates
Legal Reasons
We may use your information to:
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Comply with laws
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Respond to legal requests
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Enforce policies or agreements
How We Disclose Personal Information
We may disclose your information to:
Service providers
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IT services
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Payment processors
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Shipping and fulfillment providers
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Customer support providers
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Analytics providers
Marketing partners
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To deliver advertisements or marketing services
Shopify
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To provide and improve the store platform
Affiliates or corporate partners
Legal authorities
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When required by law
Business transactions
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In case of mergers, acquisitions, or restructuring
Relationship with Shopify
Our Services are hosted by Shopify Inc., which collects and processes personal information to provide and improve the Services.
Information submitted through our store may be transmitted to Shopify and third parties located in different countries.
To learn more about how Shopify handles personal information, please visit the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing personal information.
Children's Data
The Services are not intended for children.
We do not knowingly collect personal information from children under the legal age of majority in their jurisdiction.
If a parent or guardian believes that a child has provided personal information to us, they can contact us to request deletion.
Security and Retention of Your Information
No method of data transmission or storage is 100% secure. While we take reasonable measures to protect your personal information, we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
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Maintain accounts
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Provide services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
Your Rights and Choices
Depending on your location, you may have the right to:
Access
Request access to the personal data we hold about you.
Delete
Request deletion of your personal information.
Correct
Request correction of inaccurate personal information.
Data portability
Request a copy of your data.
Opt-out of targeted advertising
Withdraw consent
Residents of the UK or European Economic Area (EEA) may also have the right to:
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Object to processing
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Restrict processing
To exercise these rights, please contact us using the contact details below.
Complaints
If you have concerns about how we handle personal information, please contact us.
If you are located in the European Economic Area, you may also contact your local data protection authority.
International Transfers
Your personal information may be stored or processed outside your country of residence.
Where applicable, we rely on recognized transfer mechanisms such as Standard Contractual Clauses to ensure adequate protection of personal data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last updated” date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us.
Cleo & Carter
Service Hours:
Monday – Friday
9:00 AM – 6:00 PM