Refund Policy


Return Timeframe

We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.

Return Eligibility & Conditions

To be eligible for a return, items must meet all of the following conditions:

  • Item is unused, unworn, and unwashed

  • Item is in original condition

  • All original tags are attached

  • Item is returned in its original packaging

  • Proof of purchase (order confirmation or receipt) is provided

Items that do not meet these conditions will not be accepted.

Restocking Fee

There is no restocking fee for returns.

How to Start a Return

To request a return, please contact us at:

support@cleoandcarter.com

within 30 days of delivery.

If your return is approved, we will provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.

Return Shipping Costs

Damaged, defective, or incorrect items
We will provide a prepaid return shipping label.

All other returns
Customers are responsible for return shipping costs.

Shipping fees are non-refundable, unless the return is due to an error on our part.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Return your original purchase

  2. Place a new order once your return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

Returned items must still meet all return conditions listed above:

  • Unused

  • Unworn

  • Original packaging

  • Tags attached

  • Proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Refunds are processed within 10 business days

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact

Cleo & Carter

Service Hours
Monday – Friday
9:00 AM – 6:00 PM

Email
support@cleoandcarter.com